Serving customers on a daily basis is not an easy job. We can forget the correct way to speak or act and miss a closing. Training a sales team is not a simple task either. Want to know more about Verbal and Non-Verbal Communication and how they affect your sales? So keep going, this article is for you! index What is the area of communication? verbal communication Oral writing Non verbal comunication Communication in customer service Personally attending answering by phone Answer with company name always be polite Watch your tone of voice Respect regionalisms Don't "run over" the customer avoid slang speak the necessary Combine some answers.
Write down what the customer says Speak as each customer don't invent Tools to improve your company's communication CRM ChatBots IVR Impacts of a good service: the case of nubank Considerations What is the area of Benin Phone Number To be brief: Communication derives from the Latin communicare , which means “to make common”. For communication to be complete, there are at least two requirements: it must involve at least two people and the message must be understood by the receiver. This message can be given through verbal communication, non-verbal communication, or both together. verbal communication It is every spoken or written exchange of information.
It allows integration and is essential for human relationships. It involves words that must be understood by those who hear or read. For this, it must be clear in several ways, one of the main ones is the code or language, which must be common between the sender and the receiver. In addition, intellectuality counts for a lot. However, this does not mean that a well-made communication is one that involves “difficult” words, very elaborate sentences or far-fetched sentences. It means that the person who speaks and the person who listens must have the same level of knowledge, of understanding. If any of the steps fails, noise occurs, which can make communication difficult or cancel out altogether. Oral It is the most direct form of communication.